Return Policy and Shipping
All equipment -- airbrushes, compressors, spray equipment and accessories, are shipped out through the manufacturers for warranty purposes. Most of all the manufacturers we work with provided shipping same or next day depending on time order comes in to be processed. All manufacturers use Fedex or UPS to ship equipment. On equipment over $700 has to be signed for on delivery.
Equipment sometimes goes on back-order. If this happens you will be notified by email and how long the wait may be. We usually give options of another system similar to your order you may want to consider if you do not want to wait for the back-order item.
We do offer a return policy for a full refund on equipment within the first 30 days. Returns beyond 30 days may be accepted at Tan Masters sole discretion. These returns are subject to a 20% restocking fee and an additional assessment based on condition. In all cases, equipment return shipping cost is the responsibility of the customer.
Tan Masters will refund your purchase amount (less shipping & handling*) if the item is in re-sellable condition and includes all original packaging. The item(s) must be in good condition without damage, returned shipping prepaid, in original boxes with all warranty information and literature within 30 days of purchase.
If the item is not returned with all original packaging but is in good condition, Tan Masters may deduct a 15% restocking fee to cover the loss in value in reselling the item as an open box item. If the item is not in good condition for some other reason, Tan Masters will make a fair appraisal of value and make the appropriate credit based upon the condition of the item(s).
1) Please contact us in writing by email to confirm the return at firstname.lastname@example.org
2) Write a brief description on why you are returning the equipment. Please included this information with your package.
3) Make sure all equipment is properly cleaned and dry. Make sure all written materials is also included.
4) Place equipment in the correct container they were delivered in. If you do not have the container we cannot give a full refund.
5) Ship equipment to Tan Masters 2593 Mayo Road, Altoona, AL 35952
*Shipping costs are not refundable. If The Tan Masters subsidizes shipping in any case, e.g. via a Free Shipping Offer, then the incurred shipping cost will be greater than the invoice shipping amount. The amount deducted from Invoice Price to determine the refund on a return will be the greater of the Invoice shipping amount or actual incurred shipping.
Unopened containers of products -- lotions, sprays, creams, and the like -- may also be returned within 30 days. Sales are considered final on opened product.
Returns beyond 30 days may be accepted at Tan Masters sole discretion. These returns are subject to a 20% restocking fee and an additional assessment based on condition. Tanning solutions in the customer's possession beyond 30 days are not returnable.
More Shipping information:
If you order a business kit with equipment, tent, solutions, and disposable, equipment most often will ship seperate from supplies. So if you receive a box of equipment but not your supplies, do not be alarmed they will more than likely arrive the next day. Supplies most often ship by Fedex and UPS also with the exception of small items which may be by USPS postal services.
Tracking information can often be found on our website with your order number. We try to keep it as up to date as possible but because equipment is shipped from manufacturers there can be a delay on having the information available on our website. If the order says complete then everything has already been shipped out. If you need tracking and it is not provided on website please email us at email@example.com with request and we will check and have the information sent over to you.
Shipping rates do change by product, equipment and weight but our rates below is an estimate on how much you can be charged. We often cover any additional fees than the amount given below. If for any reason shipping is not as much as what is on your invoice, we will deduct the amount from your order at the time we process payment. Payments are not processed until order is ready to ship. This sometimes accures with tan solution that may be more costly than other brands and our higher rate kicks in.
Standard shipping rates are as followed for UPS and Fedex:
ORDER RATE: US RATE: CANADA
$0.00 to 9.99 US $8.95 CANADA $16.95
$10.00 to 19.99 US $9.95 CANADA $24.95
$20.00 to 29.99 US $14.95 CANADA $26.95
$30.00 to 39.99 US $16.95 CANADA $28.95
$40.00 to 49.99 US $18.95 CANADA $30.95
$50.00 to 59.99 US $19.95 CANADA $32.95
$60.00 to 79.99 US $21.95 CANADA $35.95
$80.00 to 99.99 US $22.95 CANADA $49.95
$100.00 to 139.99 US $24.95 CANADA $51.95
$140.00 to 159.99 US $25.95 CANADA $59.95
$160.00 to 189.99 US $28.95 CANADA $61.95
$190.00 to 219.99 US $34.95 CANADA $72.95
$220.00 to 259.99 US $37.95 CANADA $77.95
$260.00 to 299.99 US $39.95 CANADA $82.95
$300.00 to 349.99 US $44.95 CANADA $84.95
$350.00 to 399.99 US $47.95 CANADA $86.95
$400.00 to 499.99 US $52.95 CANADA $91.95
$500.00 and up US $56.95 CANADA $104.95